You can add a reminder for a specific template.
The reminders can be set to give you a notification after nth number of hours/days/weeks or
if there is no reply.
1. On the Edit Email Template page, click on Add Reminder.
2. Choose the setting for the reminder. Click on Save Changes when finished.
Only if No Reply" Option
Once a reminder is tag as "Only if No Reply" and the associated email received a reply from the recipient, the reminder is automatically deleted from the Reminder's list.