Collabspot email archiving allows you to save email conversations within a thread.
1. Collabspot will only save what appears on the screen.
2. To ensure that the whole email thread is included when you save, click the "Show trimmed content".
Gmail has a feature where the button hides previous conversation. Email content hidden on the button will NOT be archived to Sugar. The entire conversation must be viewable for Collabspot to archive the contents to Sugar.