How to View an Existing Lead?
Open the lead’s profile through the sidebar.
Doing any of the steps below will pull out the customer’s information from the sidebar.
1. Open an email sent by the customer.
2. Enter the lead’s email address when composing an email or replying to an email.
3. Search for the lead using the sidebar. Click on the magnifying icon on the lower left corner of the sidebar.
4. Hover your mouse on the lead’s email address.