How to View an Existing Contact?
Open the contact’s profile through the sidebar.
Doing the steps below will pull out the customer’s information from the sidebar.
1. Open an email sent by the customer.
2. Enter the contact’s email address when composing an email or replying to an email.
3. Search for the contact using the sidebar. Click on the magnifying icon on the lower left corner of the sidebar.
4. Hover your mouse on the contact’s email address.