Users will be re-granting two Collabspot permissions (Extensions and Google).


Revoke Access first:
1.) Go to this 
link.
2.) Revoke Access for Collabspot (This will revoke the three permissions already). 



3.) Refresh Gmail.
4.) Re-enter Credentials to grant Extension Permissions.


To re-grant Google Permissions 

After revoking permissions, users need to re-grant permissions for Collabspot. Granting permissions will allow saving of attachments to Sugar, email tracking, and other Collabspot features to work. The grant permissions prompt will appear via: 

  • Collabspot Options under Account Settings
  • At the bottom of the New Compose/Reply Form
  • Under Attachments tab when you open "Save to SugarCRM" window.

For more information on how to grant Google permissions, click this link.


Note: Email archiving feature for Collabspot will not work unless re-granting permissions is done.